Shipping policy
Thank you for choosing Crown Fire Pits for your purchase. We want to ensure that your experience shopping with us is as smooth as possible. Please take a moment to review our shipping policy.
Delivery Zones: United States
Crown Fire Pits will only ship to addresses within the United States.
Shipping Methods: We offer various shipping methods for our products. The shipping method will depend on the supplier and the location of the item(s) being shipped. You can find the shipping options and expected delivery times on the product page.
Shipping Rates: We offer free shipping on all eligible products. Please note that some products may not be eligible for free shipping, and shipping rates may vary depending on the size and weight of the product, the shipping method selected, and the location of the item(s) being shipped. The shipping rates will be displayed at checkout before placing your order. We work with multiple suppliers, so shipping rates and policies may vary depending on the supplier. If you have any questions or concerns about shipping rates, please do not hesitate to contact us at support@crownfirepits.com
Free Shipping: We offer free shipping on eligible firepit products. Eligible products are marked as "Free Shipping" on the product page. Free shipping applies to orders shipped within the continental United States only.
Order Processing: Once your order is placed, we will process it within 1-3 business days. Please note that processing times may vary based on the supplier and the availability of the product. We will notify you if there are any delays or issues with your order.
Shipping Time: The shipping time will vary depending on the supplier, the shipping method selected, and your location. Please refer to the estimated delivery time provided at checkout or on the product page for more information.
International Shipping: Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience this may cause.
Order Tracking: We do not offer order tracking at this time. However, we will provide you with a confirmation email once your order has been shipped.
Damaged or Lost Shipments: If your product(s) arrives damaged, please contact us immediately with photos of the damage. We will work with the supplier to resolve the issue and provide a replacement or a refund. If your package is lost in transit, we will work with the carrier to locate the package and either provide a replacement or a refund.
Thank you for choosing our online firepit store for your purchase. If you have any questions or concerns, please do not hesitate to contact us.
